Refund & Cancellation Policy | WeAreSoloz

Thank you for booking your trip with WeAreSoloz. We strive to provide transparent and fair cancellation and refund guidelines.

1. Customer Initiated Cancellations

Cancellation 15 days or more before departure: 90% refund of total booking amount (10% retained for administrative charges).
Cancellation 7 to 14 days before departure: 50% refund of total booking amount.
Cancellation less than 7 days before departure: No refund will be issued as accommodation and transport allocations are locked.

2. Trip Rescheduling / Transfer

If you are unable to attend, you may transfer your seat to a friend or family member at least 48 hours prior to trip departure at no extra charge by notifying Akhil via WhatsApp or email.

3. Cancellations by WeAreSoloz

If a trip is cancelled by WeAreSoloz due to unavoidable natural disasters, severe weather conditions, or unforeseen safety issues, travelers will receive a 100% full refund or a credit voucher valid for any future trip within 12 months.

4. Processing Time for Refunds

Eligible refunds are credited back to the original source of payment (bank account/card/UPI via Razorpay) within 5 to 7 business days from the date of approval.

5. How to Request a Refund

To request a cancellation or refund, please email travel@wearesoloz.com or send a message on WhatsApp to +91 9966085310 with your Booking ID and payment receipt.